What is a repair package?
When an electrical appliance that is no longer covered by the warranty breaks down, it is not unusual to find yourself quickly overwhelmed by the hassle of repairing it.
To make your life easier, Rowenta offers you the possibility of having your out-of-warranty electrical appliance repaired without any estimate or loss of time thanks to our repair packages.
Benefit from a single rate for each product category, a simple process and a 6-month warranty extension.
Groupe Seb's COMMITMENT to a FAIR AND UNIQUE PRICE for our repair packages
Parts at cost price + Repairer's labour compensated at its fair value
Quick and easy process
6 months warranty extension on the entire product
0 additional fees
Fixed and unique price for each product category
Ecological: fix rather than throw away
The 3 steps to access the repair package
Enjoy a simple, fast and cost-effective repair process and get a 6 months warranty extension. No matter what repair is needed or what parts are required to get your appliance working again, and this within 15 years after the purchase of the product.
FIND YOUR REPAIRER
In order to determine the type of repair package that best suits your needs and geographical constraints, access the map of repair shops by clicking on "Find a repair shop" below. You can then click back to this page and make your choice.
CHOOSE YOUR TYPE OF REPAIR PACKAGE
We offer two types of repair packages depending on your geographical constraints: with or without shipping.
If there is no Groupe SEB approved repairer close to your home, you can select a repair package whith shipping included and simply drop off your appliance at the nearest parcel delivery point.
1 - I choose my repair package and the repairer
2 - I order and pay online
3 - I receive my voucher and invoice by email within 3 hours
4 - I have my defective item repaired
5 - I collect my repaired equipment: 0 additional fees
I choose my repair package and the Colissimo relay point where I can collect my appliance after it has been repaired
I order and pay online
Email 1: Order confirmation + transport labels + tracking links
Email 2: Repair voucher + Invoice
On the parcel: shipping label
In the parcel: the complete product, carefully assembled and packed + return label + the filled-in repair voucher.
I pick up my repaired appliance at the Colissimo relay point
SELECT A REPAIR PACKAGE ACCORDING TO YOUR DEVICE
And benefit from a 6-month extended warranty*
Bagged and Bagless Vacuum cleaner
Upright vacuum cleaner
Wet & Dry vacuum cleaner
Filter coffee maker
Robot vacuum cleaner
Handheld vacuum cleaner
Humidifier & dehumidifier
Need more details?
0212 / 387-400 (toll-free number)
Monday to Friday from 8am to 6pm
Each repair package must be ordered separately and the order may not contain any other product. The product to be repaired must be sent fully assembled and no part should be missing.